{"id":6213,"date":"2020-02-03T15:57:19","date_gmt":"2020-02-03T19:57:19","guid":{"rendered":"https:\/\/new1.developanddeploy.net\/?page_id=6213"},"modified":"2023-09-28T13:36:33","modified_gmt":"2023-09-28T17:36:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/kalisluxuryandexotics.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1589919193624{padding-top: 40px !important;padding-bottom: 40px !important;background-color: #ffffff !important;}&#8221;][vc_column]\n\t<div class=\"autoroyal-entry-title-wrapper  vc_custom_1594839525889\">\n\t\t<div class=\"autoroyal-entry-title autoroyal-entry-title-align-center\">\n\t\t\t\t\t\t\t\t\t<h5 style=\"color: #696969\">Find Your Answer Here<\/h5>\t\t<\/div>\n    <\/div>\n\n\t[vc_row_inner][vc_column_inner]\n    <div id=\"accordion\" class=\"autoroyal-panel-group faq-list \">\n\n        \n        <div class=\"card no-shadow mb-0\">\n\n            <div class=\"card-header\" id=\"faq-673e67eaac367\">\n                <h5 class=\"autoroyal-panel-title\">\n                    <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#faq-673e67eaac365\" aria-expanded=\"true\" aria-controls=\"faq-673e67eaac365\">\n                        What is your pet policy?                        <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>\n                        <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                    <\/button>\n                <\/h5>\n            <\/div>\n\n            <div id=\"faq-673e67eaac365\" class=\"collapse\" aria-labelledby=\"faq-673e67eaac367\" data-parent=\"#accordion\">\n                <div class=\"card-body\">We do not allow any pets inside of the vehicles unless you show proof of documentation that the animal has been certified, trained, or licensed as a service animal. Guests must notify us in advance when a service animal will be in the vehicle and guests will still be held responsible for any cleaning of the rental due to the animal.<\/div>\n            <\/div>\n\n        <\/div>\n\n    \n        <div class=\"card no-shadow mb-0\">\n\n            <div class=\"card-header\" id=\"faq-673e67eaac3c0\">\n                <h5 class=\"autoroyal-panel-title\">\n                    <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#faq-673e67eaac3bf\" aria-expanded=\"true\" aria-controls=\"faq-673e67eaac3bf\">\n                        What is the cancellation policy?                        <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>\n                        <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                    <\/button>\n                <\/h5>\n            <\/div>\n\n            <div id=\"faq-673e67eaac3bf\" class=\"collapse\" aria-labelledby=\"faq-673e67eaac3c0\" data-parent=\"#accordion\">\n                <div class=\"card-body\">If you are needing to cancel your reservation then you must cancel within 24 hours of the booking date (not the reservation date). If you cancel your reservation after 24 hours of your booking date then you will receive a credit towards a future booking.If you need to cancel your reservation due to Covid-19, city\/state closures, or any issues due to the pandemic then the standard company cancellation policy will be followed.<\/div>\n            <\/div>\n\n        <\/div>\n\n    \n        <div class=\"card no-shadow mb-0\">\n\n            <div class=\"card-header\" id=\"faq-673e67eaac5ab\">\n                <h5 class=\"autoroyal-panel-title\">\n                    <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#faq-673e67eaac5a9\" aria-expanded=\"true\" aria-controls=\"faq-673e67eaac5a9\">\n                        How is my reservation confirmed?                        <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>\n                        <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                    <\/button>\n                <\/h5>\n            <\/div>\n\n            <div id=\"faq-673e67eaac5a9\" class=\"collapse\" aria-labelledby=\"faq-673e67eaac5ab\" data-parent=\"#accordion\">\n                <div class=\"card-body\">A detailed confirmation invoice of your reservation will be sent to your email. If you reserve by phone, an invoice will be emailed to you immediately once your payment is received. If you reserve online, an invoice will be sent to your email immediately once your payment has been received.<\/div>\n            <\/div>\n\n        <\/div>\n\n    \n        <div class=\"card no-shadow mb-0\">\n\n            <div class=\"card-header\" id=\"faq-673e67eaac6c4\">\n                <h5 class=\"autoroyal-panel-title\">\n                    <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#faq-673e67eaac6c2\" aria-expanded=\"true\" aria-controls=\"faq-673e67eaac6c2\">\n                        Am I allowed to smoke inside of the vehicle?                        <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>\n                        <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                    <\/button>\n                <\/h5>\n            <\/div>\n\n            <div id=\"faq-673e67eaac6c2\" class=\"collapse\" aria-labelledby=\"faq-673e67eaac6c4\" data-parent=\"#accordion\">\n                <div class=\"card-body\">We have a no smoking policy inside of the vehicle whether it be by your or your passengers. Smoking- Odor only: $150 A smoking odor fee will be charged if a smoking odor is found lingering in the vehicle that requires removal. Smoking- Odor with evidence: $250 There will be a smoking &#8220;odor with evidence&#8221; fee charged for removal of the smoke scent and cleaning of the physical evidence of smoking (i.e. cigarettes, ashes, etc.) Smoking odor fee and smoking odor with evidence fee may be higher for luxury and exotic vehicles. Multiple cleaning issues: $250 There may be a multiple cleaning fee charged when there is a combination of cleaning issues such as cleaning, pets, hair issues, and smoking.<\/div>\n            <\/div>\n\n        <\/div>\n\n    \n        <div class=\"card no-shadow mb-0\">\n\n            <div class=\"card-header\" id=\"faq-673e67eaac7ae\">\n                <h5 class=\"autoroyal-panel-title\">\n                    <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#faq-673e67eaac7ad\" aria-expanded=\"true\" aria-controls=\"faq-673e67eaac7ad\">\n                        Can I go anywhere with Kali&#039;s Luxury and Exotics car rental?                        <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>\n                        <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                    <\/button>\n                <\/h5>\n            <\/div>\n\n            <div id=\"faq-673e67eaac7ad\" class=\"collapse\" aria-labelledby=\"faq-673e67eaac7ae\" data-parent=\"#accordion\">\n                <div class=\"card-body\">You must stay within the state of TN and not travel beyond 100 miles from our office, unless management grants consent. Here are the situations prohibited by Kali&#8217;s Luxury and Exotics:<\/p>\n<ol>\n<li>Using the car for illegal activities or in connection with illegal purposes.<\/li>\n<li>Going over posted speed limits.<\/li>\n<li>Driving on any racetrack or road course.<\/li>\n<li>Allowing unlicensed drivers or those with suspended\/restricted licenses to operate the vehicle, especially for hire.<\/li>\n<li>Pushing or towing other vehicles.<\/li>\n<li>Using the car to teach someone how to drive.<\/li>\n<li>Avoid driving on any unpaid surfaces.<\/li>\n<\/ol>\n<p><\/div>\n            <\/div>\n\n        <\/div>\n\n    \n        <div class=\"card no-shadow mb-0\">\n\n            <div class=\"card-header\" id=\"faq-673e67eaac988\">\n                <h5 class=\"autoroyal-panel-title\">\n                    <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#faq-673e67eaac986\" aria-expanded=\"true\" aria-controls=\"faq-673e67eaac986\">\n                        Does Kali&#039;s Luxury and Exotics deliver their rentals?                        <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>\n                        <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                    <\/button>\n                <\/h5>\n            <\/div>\n\n            <div id=\"faq-673e67eaac986\" class=\"collapse\" aria-labelledby=\"faq-673e67eaac988\" data-parent=\"#accordion\">\n                <div class=\"card-body\">Kali&#8217;s Luxury and Exotics takes pride in delivering an unparalleled experience to our esteemed clients who choose to indulge in our collection of Exotic, Luxury and Economy vehicles. Immerse yourself in our exceptional service, which extends to airport escorts covering the Nashville International Airport (BNA), John C Tune Airport (JWN) and Smyrna\/Rutherford County Airport Authority, as well as charming locales such as Downtown Nashville, Brentwood and Franklin, TN, all within our standard business hours.<\/p>\n<p>Should your journey lead you beyond the confines of Nashville, TN or the Davidson County area, we encourage you to reach out to us for customized arrangements. A nominal fee, tailored to the distance, ensures a seamless experience, inclusive of an elegant flatbed curbside or front-door delivery option.<\/p>\n<p><\/div>\n            <\/div>\n\n        <\/div>\n\n    \n        <div class=\"card no-shadow mb-0\">\n\n            <div class=\"card-header\" id=\"faq-673e67eaacaba\">\n                <h5 class=\"autoroyal-panel-title\">\n                    <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#faq-673e67eaacab8\" aria-expanded=\"true\" aria-controls=\"faq-673e67eaacab8\">\n                        Do you pick up at the airports or hotels?                        <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>\n                        <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                    <\/button>\n                <\/h5>\n            <\/div>\n\n            <div id=\"faq-673e67eaacab8\" class=\"collapse\" aria-labelledby=\"faq-673e67eaacaba\" data-parent=\"#accordion\">\n                <div class=\"card-body\">Yes we pickup and deliver to the airports and hotels with an additional fee applied.<\/div>\n            <\/div>\n\n        <\/div>\n\n    \n        <div class=\"card no-shadow mb-0\">\n\n            <div class=\"card-header\" id=\"faq-673e67eaacb8e\">\n                <h5 class=\"autoroyal-panel-title\">\n                    <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#faq-673e67eaacb8d\" aria-expanded=\"true\" aria-controls=\"faq-673e67eaacb8d\">\n                        What forms of payments are accepted?                        <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>\n                        <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                    <\/button>\n                <\/h5>\n            <\/div>\n\n            <div id=\"faq-673e67eaacb8d\" class=\"collapse\" aria-labelledby=\"faq-673e67eaacb8e\" data-parent=\"#accordion\">\n                <div class=\"card-body\">We do not accept cash or checks. All forms of debit or credit cards are accepted.<\/div>\n            <\/div>\n\n        <\/div>\n\n    \n        <div class=\"card no-shadow mb-0\">\n\n            <div class=\"card-header\" id=\"faq-673e67eaacbdd\">\n                <h5 class=\"autoroyal-panel-title\">\n                    <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#faq-673e67eaacbdc\" aria-expanded=\"true\" aria-controls=\"faq-673e67eaacbdc\">\n                        Can I use another persons credit card for renting a vehicle?                        <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>\n                        <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                    <\/button>\n                <\/h5>\n            <\/div>\n\n            <div id=\"faq-673e67eaacbdc\" class=\"collapse\" aria-labelledby=\"faq-673e67eaacbdd\" data-parent=\"#accordion\">\n                <div class=\"card-body\">You can use another persons debit or credit card but the card holder must present themselves with a valid I.D. to sign the rental contract.<\/div>\n            <\/div>\n\n        <\/div>\n\n    \n        <div class=\"card no-shadow mb-0\">\n\n            <div class=\"card-header\" id=\"faq-673e67eaacc04\">\n                <h5 class=\"autoroyal-panel-title\">\n                    <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#faq-673e67eaacc03\" aria-expanded=\"true\" aria-controls=\"faq-673e67eaacc03\">\n                        Taxes and Fees ?                        <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>\n                        <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                    <\/button>\n                <\/h5>\n            <\/div>\n\n            <div id=\"faq-673e67eaacc03\" class=\"collapse\" aria-labelledby=\"faq-673e67eaacc04\" data-parent=\"#accordion\">\n                <div class=\"card-body\">All taxes are charged in the rates on the invoice, Insurance coverage is not included in the taxes. Taxes may be applied to additional charges.<\/div>\n            <\/div>\n\n        <\/div>\n\n    \n        <div class=\"card no-shadow mb-0\">\n\n            <div class=\"card-header\" id=\"faq-673e67eaacc25\">\n                <h5 class=\"autoroyal-panel-title\">\n                    <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#faq-673e67eaacc24\" aria-expanded=\"true\" aria-controls=\"faq-673e67eaacc24\">\n                        WHAT ARE THE AGE REQUIREMENTS TO RENT WITH KALI&#039;S LUXURY AND EXOTICS?                        <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>\n                        <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                    <\/button>\n                <\/h5>\n            <\/div>\n\n            <div id=\"faq-673e67eaacc24\" class=\"collapse\" aria-labelledby=\"faq-673e67eaacc25\" data-parent=\"#accordion\">\n                <div class=\"card-body\">Applicants must be a minimum of 21 years of age to rent the economy cars. For luxury and exotics applicants must be a minimum of 25 years of age to avail our rental services and 30 or older for certain exotics. A clean record, free from significant moving violations or DUI cases, is imperative. Should any such instances exist, there is a potential that your rental agreement or reservation could face denial. For individuals under 25 feel free to reach out to us for further details<\/div>\n            <\/div>\n\n        <\/div>\n\n    \n        <div class=\"card no-shadow mb-0\">\n\n            <div class=\"card-header\" id=\"faq-673e67eaacc75\">\n                <h5 class=\"autoroyal-panel-title\">\n                    <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#faq-673e67eaacc74\" aria-expanded=\"true\" aria-controls=\"faq-673e67eaacc74\">\n                        MILEAGE LIMITS AND ADDTIONAL FEES                        <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>\n                        <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                    <\/button>\n                <\/h5>\n            <\/div>\n\n            <div id=\"faq-673e67eaacc74\" class=\"collapse\" aria-labelledby=\"faq-673e67eaacc75\" data-parent=\"#accordion\">\n                <div class=\"card-body\">We offer unlimited mileage on all economy vehicles. The mileage allocation corresponds to the specific rental vehicle selected. Extraordinary automobiles such as Ferrari, Lamborghini and Rolls Royce have a mileage limitation of 100 miles per day.\u00a0 Surpassing this limit would incur a supplementary charge of $4.00 per mile. Conversely for all other vehicle options, a daily allowance of 150 miles is extended, with excess mileage attracting a fee of $3.00 per mile. Its important to note that these charges are applicable solely upon the vehicle&#8217;s return and are deducted from the security deposit provided.<\/p>\n<p>All taxes and fees will be applied to the price on your invoice. There will be fees added for any additional drivers. There will be an additional fee ($50-$2000) if the renter fails to return the vehicle with the proper amount of fuel in which it was rented to them; if the vehicle is returned excessively dirty, and or there are damages to the vehicle.<\/div>\n            <\/div>\n\n        <\/div>\n\n    \n        <div class=\"card no-shadow mb-0\">\n\n            <div class=\"card-header\" id=\"faq-673e67eaaccc4\">\n                <h5 class=\"autoroyal-panel-title\">\n                    <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#faq-673e67eaaccc2\" aria-expanded=\"true\" aria-controls=\"faq-673e67eaaccc2\">\n                        Restrictions ?                        <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>\n                        <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                    <\/button>\n                <\/h5>\n            <\/div>\n\n            <div id=\"faq-673e67eaaccc2\" class=\"collapse\" aria-labelledby=\"faq-673e67eaaccc4\" data-parent=\"#accordion\">\n                <div class=\"card-body\">We have the right to refuse service to any potential renter who is intoxicated or under the influence of any substance, acting in an unsafe manner to drive or is hung over. There will be no refunds. We will only offer a credit for another day.<\/div>\n            <\/div>\n\n        <\/div>\n\n    \n        <div class=\"card no-shadow mb-0\">\n\n            <div class=\"card-header\" id=\"faq-673e67eaacce8\">\n                <h5 class=\"autoroyal-panel-title\">\n                    <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#faq-673e67eaacce7\" aria-expanded=\"true\" aria-controls=\"faq-673e67eaacce7\">\n                        Deposits?                        <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>\n                        <i class=\"fa fa-plus\" aria-hidden=\"true\"><\/i>\n                    <\/button>\n                <\/h5>\n            <\/div>\n\n            <div id=\"faq-673e67eaacce7\" class=\"collapse\" aria-labelledby=\"faq-673e67eaacce8\" data-parent=\"#accordion\">\n                <div class=\"card-body\">Economy cars do not have a security deposit. There is a minimum deposit between $500-$2000 USD for luxury and exotics vehicles depending on the vehicle. We fully refund the deposit once we have inspected the vehicle upon return. The return of your deposit can take between 5-7 business days or sometimes longer depending on your financial institution to transfer the funds\u00a0 back to your account.<\/div>\n            <\/div>\n\n        <\/div>\n\n    \n    <\/div>\n\n    [\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner el_class=&#8221;align-center&#8221;]\n\t<div class=\"autoroyal-button-container  vc_custom_1617739812320\">\n\n\t\t<a class=\"autoroyal-button autoroyal_button_673e67eaacd72 button-icon-right  autoroyal-button-align-center\" href=\"\/contact-us\">\n\n\t\t\t\t\t\t<span>Ask a Question<\/span>\n\t\t\t\t\t\t\t<i class='fa fa-question'><\/i>\t\t\t\n\t\t<\/a>\n\n\t<\/div>\n\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1589919193624{padding-top: 40px !important;padding-bottom: 40px !important;background-color: #ffffff !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner el_class=&#8221;align-center&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":6645,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-full-width.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6213","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Kali&#039;s Luxury and Exotics<\/title>\n<meta name=\"description\" content=\"A detailed confirmation invoice of your reservation will be sent to your email. 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